Claims
We're here when it matters.
Motor claims in four steps
- Report the accident on the eTraffic app or with the traffic police. You will need the report number.
- Tell us — use online claim intimation below, or call the claims office on +973 1720 4343.
- Send your documents: eTraffic / police report, CPR or CR copy, vehicle registration card (front and back), driving licence (front and back), photos of the vehicle, and the completed claim form.
- Survey and repair — our surveyor reports and an approved garage is chosen. Vehicles up to 3 years old are repaired at the agency; older vehicles at approved garages. We can pay the repairer directly.
Good to know
- You bear the compulsory excess and, where it applies, depreciation on parts and labour (per the BIA schedule) — for example when an older vehicle is repaired at the agency.
- If the other party was at fault, you can claim from their insurer, or claim on your comprehensive policy and we recover from them.
- Third-party claimants against a New India policyholder can also notify us online.
- Our claims team will contact you within two working days of your notification.
Other claims
For health, property, marine, engineering, liability and accident claims, notify us as soon as possible on +973 1722 5158 or at support@newindiabahrain.com, and keep all evidence of the loss. Health (LMRA) claims: healthnewindia@intercol.com.